Privacy

PRIVACY

PRIVACY

PRIVACY

YOUR PRIVACY

Whenever we collect, handle, store, use or disclose personal information that you provide to us when using this site or via e-mail, we will comply with the Privacy Principles.

For what purposes do we collect personal information?

We only collect personal information provided by you or your e-agent for the purpose and the services we provide and to enhance and develop our relationship with you. Generally, those services relate to advertising real estate, and any other services such as home finder searches, finance, conveyancing, removalist services, property maintenance and any other related real estate service.

When is personal information collected?

Where possible, we will collect your personal information that you provide directly to us. Generally, we collect personal information about you in the following situations:

  • you register as a site user;
  • join myfavourites
  • you send us an e-mail;
  • you post a message to our feedback form;
  • you use our services.

 

We will only collect information that is related to the services that you ask us to provide to you.

Tracking

When visit this site, our server log information provided by your browser:

  • your server's IP address (a number which is unique to the machine through which you are connected to the Internet - usually one of your service provider's machines);
  • the date and time of your visit;
  • the address of the pages accessed; and
  • the documents downloaded.

This information is only used for statistical useage analysis

Cookies

A cookie is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website, that a web site transfers to an individual's hard drive for record-keeping purposes. We use a feature of your browser called a 'cookie' to assign a user ID. Cookies identify your computer to our servers when you visit our site. You may need to have configured your browser to enable the accepting or sending of cookies in order to use the full functionality of this site. Cookies from third parties, for example banner ads, may also be used, depending on the policies of the third party suppliers of banner ads and other site add-ons. If you do not want information collected through the use of cookies, you may be able to change the settings of your browser.

Search terms

We do collect information on 'Search Terms' used to find our website, this is used purely to ascertain what keywords people are entering to enable us provide SEO and SEM services for our site.

If you send us an e-mail

If you send us an e-mail containing personal information we take steps to ensure the confidentiality of that information. The content of e-mails is sometimes monitored for maintenance and fault detection purposes or for legal compliance purposes.

We may use your e-mail address for the purpose for which you provided it. We may also use your e-mail address to respond to feedback given about this site, and to confirm receipt of e-mails if we need to contact you for any reason. We may send you an e-mail providing general information about services that we provide or that are available to you from other persons, to provide any information you request. Each time we do that, we will give you the opportunity to unsubscribe.

Do we disclose personal information ?

It is our policy not to disclose information to external organisations, however, we may sometimes need to disclose your personal information to others for the purposes set out above. Examples of the types of organisations we may wish to disclose information to for these purposes are:

  • our related bodies corporate; and
  • parties outside who are contracted to us to provide a particular service on our behalf.

Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.

You should be aware that submitting an enquiry regarding a property or an estate agent through the web site will result in the information being passed to the e-agent. What they then do with your information will be their responsibility. You will need to see the e-agent's privacy policy to find out how that estate agent handles your personal information. We are not responsible for the way e-agents collect, use, disclose or handle personal information

Sometimes the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

Direct marketing

We may use your personal information to inform you about services and products or promotions that we think may be of interest to you. You will be given the option to unsubscribe to these services and will remove your details from our database.

Security of personal information

Security of personal information is important to us and we take all reasonable precautions to protect personal information for misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

  • external and internal premises security;
  • restricting access to personal information only to staff who need it to perform their day to day functions;
  • maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
  • maintaining physical security over paper records.

The internet is not a secure environment. If you use the internet to send us any information, including your email address, it is sent at your own risk.

Correcting information

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

We do everything we can to ensure that the personal information we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information.

If any of the information we are holding is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

You can access personal information we hold about you

You may gain access to the information that we have collected about you, by contacting us as set out below. If any of the information we are holding is inaccurate, we will correct it for you. We will not charge you for making a request for access. However, we may charge you if we incur costs in providing access to this information.

Third party web sites

This site contains links to other sites which are owned or operated by third parties independent of us. We are not responsible for the privacy practices employed by those sites. We recommend that you view their privacy policy before disclosing any personal information.

Questions

If we become aware of any ongoing concerns or problems with the web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, contact us at help@realestate.co.rw

Contact details

If you have any questions about this privacy statement, the practices of this site or your dealings with this site, you should contact us at help@realestate.co.rw